Learning VM Troubleshooting
For the most up-to-date version of this troubleshooting information, check the GitHub repository.
The cowsay package won't install
The Learning VM version 2.29 has an error in the instructions for this quest.
The cowsay package declaration should include
provider => 'gem', rather than
ensure => 'gem'.
If you continue to get puppet run failures related to the gem, you can install
the cached version manually:
I completed a task, but the quest tool doesn't show it as complete
The quest tool uses a series of Serverspec tests for each quest to track task progress. Certain tasks simply check your bash history for an entered command, so it's possible that you entered a valid alternate version of the command that simply wasn't recognized by the check.
It is also possible that we have written the test for a task in a way that is
too restrictive and doesn't correctly capture a valid syntactical variation in
your Puppet code or another relevant file. You can check the specific matchers
by looking at a quest's spec file in the
directory. If you find an issue here, please let us know by sending an email to
If you're willing to do a little archaeology, you can find the tests we use to
validate that quests can be completed in the
/usr/src/puppet-quest-guide/tests/test_tests directory. These aren't written
for legibility and use alternate methods such as
sed and the PE API to
complete tasks, but they might offer some inspiration if you're stuck on a
task. (Note that the test script for the Application Orchestrator quest is
Password Required for the Quest Guide
The Learning VM's Quest Guide is accessible at
http://<VM's IP Address>. Note
that this is
http and not
https which is reserved for the PE console. The
PE console will prompt you for a password, while no password is required for
the Quest Guide. (The Quest Guide includes a password for the PE console in
the Power of Puppet quest: admin/puppetlabs)
I can't find the VM password
The password to log in to the VM is generated randomly and will be displayed on the splash page displayed on the terminal of your virtualization software when you start the VM.
If you are already logged in via your virtualization software's terminal, you
can use the following command to view the password:
If the password is not displayed on the splash page on startup, it is possible that some error occured during the startup process. Restarting the VM should regenerate this page with a valid password.
Does the Learning VM work on vSphere, ESXi, etc.?
Possibly, but we don't currently have the resources to test or support the Learning VM on these platforms.
I cannot connect to the PE console
It may take some time after the VM is started before all the Puppet services are fully started. If you recently started or restarted the VM, or restarted any services in the PE stack, please wait a few minutes before you try to access the PE console.
Because the Learning VM's puppet services are configured to run in an environment with restricted resources, they are more prone to crashes than a production PE installation.
You can check the status of puppet services with the following command:
systemctl --all | grep pe-
If you notice any stopped puppet-related services (e.g. pe-console-services), double check that you have sufficient memory allocated to the VM and available on your host, then use the following script to restart these services in the correct order:
My Puppet run fails!
There are several common reasons for a Puppet run to fail.
If a syntax error is indicated, please correct the specified file. Note that due to the way syntax is parsed, an error may not always be on the line indicated. If you can't locate an error on the line indicated in the error message, check preceeding lines for missing commas or unmatched delimiters such as parentheses, brackets, or quotation marks.
If you get an error along the lines of
Error 400 on SERVER: Unknown function
union... it is likely because the
puppetlabs-stdlib module has not been
installed. This module is a dependency for many modules, and provides a set of
common functions. If you are running the Learning VM offline, you cannot rely
on the Puppet Forge's dependency resolution. We have this module and all other
modules required for the Learning VM cached, with instructions to install them
in the Power of Puppet quest. If that installation fails, you may try adding
--force flag after the
If you see an issue including
connect(2) for "learning.puppetlabs.vm" port
8140 this generally indicates that the
pe-puppetserver service is down. See
the section above for instructions on checking and restarting PE services.
Similarly, an error including
Failed to find facts from PuppetDB at
learning.puppetlabs.vm:8140 generally indicates that the
is down. Again, refer to the section above for instructions on checking and
restarting PE services.
I can't import the OVA
Ensure that you have an up-to-date version of your virtualization software installed. Note that the "check for updates" feature of VirtualBox may not always work as expected, so check the website for the most recent version. If you are sure that your virtualization software is up to date and your host system is 64 bit and has virtualization extensions enabled in the BIOS, please let us know if you still cannot import the OVA.
The Learning VM has no IP address or the IP address will not respond.
If your network connection has changed since you loaded the VM, it's possible
that your IP address is different from that displayed on the Learning VM splash
screen. Log in to the VM via the virtualization directly (rather than SSH) and
facter ipaddress command the check the current address. If you
continue to get an no IP address or an invalid IP address, restarting the VM is
generally the quickest way to ensure that the network services are correctly
reset. (Unfortunately restarting the network service directly isn't always
Some network configurations may still prevent you from accessing the Learning VM. If this is the case, we recommend that you speak to your site network administrator to see if there are any firewall rules, proxies, or DHCP server setting that might be preventing you from accessing the VM.
If networking continues to cause trouble, you can connect to the Learning VM via port forwarding. Change your VM's network adapter to NAT, and configure port forwarding as follows:
Name - Protocol - HostIP - HostPort - GuestIP - GuestPort SSH TCP 127.0.0.1 2222 22 HTTP TCP 127.0.0.1 8080 80 HTTPS TCP 127.0.0.1 8443 443 GRAPHITE TCP 127.0.0.1 8090 90
Once you have set up port forwarding, you can use those ports to access the VM
via ssh (
ssh -p 2222 [email protected]) and access the Quest Guide and PE
console by entering
your browser address bar.
I can't scroll up in my terminal
The Learning VM uses a tool called tmux to allow us to display the quest status. You can scroll in tmux by first hitting control-b, then [ (left bracket). You will then be able to use the arrow keys to scroll. Press q to exit scrolling.
Running the VM in VirtualBox, I encounter a series of "Rejecting I/O input from offline devices"
You may try reducing the VM's processors to 1 and disabling the "I/O APIC" option in the system section of the settings menu. Be aware, however, that this might result in very slow start times for services in the PE stack.
Still need help?
If your puppet runs still fail after trying the steps above, check the Puppet Enterprise Known Issues page or feel free to contact us at [email protected] Please include details of your host OS, virtualization software and version, and any details of the site network configuration where you're running the VM (for example, whether there is a proxy or restrictive firewall rules). If there are logs relevant to the issue, you can use scp from your host machine to copy them to a local directory:
scp [email protected]<IPADDRESS>:/var/log/messages messages
On a Windows system wtih PuTTY PSCP
you can use
pscp from a command prompt:
pscp [email protected]<IPADDRESS>:/var/log/messages messages